Refund policy

Give it a winter

You have 30 days from the day your order arrives to decide. If it is not right — wrong size for your garden, not what you pictured, the birds simply are not interested — email hello@gardenwing.co.uk and we will sort it out.

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason, and receive a full refund including the standard delivery you paid (which for us is nothing, as delivery is free). Our 30-day window above is in addition to that right, not instead of it.

How to return something

Email us first — do not post anything back without hearing from us, as we will tell you the correct return address. Items should come back in a re-saleable condition, with packaging where you still have it. You cover the cost of return postage unless the item arrived damaged, faulty, or was not what you ordered.

Damaged, faulty or wrong items

Send us a photograph and we will replace the item or refund you in full, whichever you prefer. You will not be asked to pay return postage and in most cases you will not need to send it back at all.

Refunds

Once we have received your return, or agreed a refund without one, the money goes back to your original payment method within 5–10 working days. We will email you when it has been issued. How quickly it appears on your statement is down to your bank.

Faulty after 30 days

Your rights under the Consumer Rights Act 2015 are not limited to 30 days. If something fails in normal garden use within a reasonable period, contact us and we will put it right.

Cancelling before dispatch

Email us within 12 hours of ordering and we will cancel and refund in full, at no cost to you.